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About Us

History & Structure

UW-Shared Services was created in July, 2018, in support of UW System President Ray Cross’s 2020FWD strategic framework initiative.

UW-Shared Services supports the 2025FWD goal of operational excellence and directly supports the Commitment to Operational Reform and Excellence (CORE) initiative by creating opportunities for cost reduction, greater efficiency and better service by standardizing, consolidating and streamlining processes and services.

UW-Shared Services is a separate organization within the UW System, outside of any other institution or UW System Administration. The purpose of UW-Shared Services is to be a consolidated administrative service organization delivering scalable operational offerings to UW System institutions and employees. Here’s a visual of who we report to and who we serve. Initial priority areas include Human Resources, Information Technology and Business Services, including Procurement.

UW Restructuring provides a unique opportunity for the UW System to advance its operational excellence efforts by preserving operational capacity of UW Colleges and UW-Extension in these three priority areas, and eventually redesigning and repurposing that capacity to support UW-Shared Services.

UW-Shared Services is supported by the Customer Council.


To deliver high-quality shared services to the institutions and people of the UW System.


To be the premier higher education shared services organization.


At UW-Shared Services:

  • We focus on the customer – exceptional customer service is our commitment.
  • We believe in collaboration – seeking input from the customer is important.
  • We solve problems – customer challenges demand our best solutions.
  • We add value – employees are encouraged to innovate and develop as professionals.
  • We think positively – embracing change is part of our culture.