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Service Operations

Service Operations

Service Operations provides payroll and benefits support to the 13 four-year institutions and 13 two-year branch campuses, plus UW System Administration.

Service Operations provides work for more than 26,500 faculty and academic staff; 12,000 hourly employees; 26,000 student employees; and 2,800 fellow/scholars and research assistants. The annual payroll for the supported organizations is more than $2 billion.

In partnership with UW-Madison’s Department of Information Technology (DoIT), Service Operations provides and manages the PeopleSoft-based operating system for personnel, payroll and benefit data/processes for the University of Wisconsin System.

UW-Shared Services Service Operations supports a variety of functions, including:

  • Payroll
  • Benefits
  • Time & Labor
  • Absence Management
  • Finance
  • Talent Acquisition Manager
  • Foreign National Tax
  • HRS Knowledge Base
  • Data Warehouse
  • Security
  • HRS Training